You can find questions asked by our customers and answers. Maybe your questions will be answered here...
How can I send weathersmart data to my server?
If you select Custom on the upload screen and put in a server address, select PHP, and select default it will send the data to yourserver/weatherstation/updateweatherstation.php (read more...)
Where can I find my TP2700WC WeatherSmart data file?
On a PC the Weathersmart data is stored in a Microsoft Access file stored at C:/users/public/weathersmart/easy2300.mdb (read more...)
To Clear the Rain Values on the TP2700WC Weather Station
Press set on the display console till you enter the setup mode. (read more...)
Can the ProWeatherStation support multiple Consoles?
The ProWeatherStation can support multiple Consoles, but only one outdoor transmitter. Buy Now
Do I need to be an engineer or technical person to install and operate the ProWeatherStation?
The ProWeatherStation is very simple to setup and operate. The most difficult part of setup is the requirement to align the wind vane so that it reads the proper direction. You will need a compass or know which way is north/south/east/west in order to set the direction properly.
Do I need to plug in the ProWeatherStation?
The ProWeatherStation Console requires 3 AA batteries and the Outdoor Sensor array runs on a total of 2 AA batteries and do not need to be plugged in to the wall. The connection between the sensor array and controller is wireless. Indoor console can also be plugged into an AC outlet using the Optional AC Adaptor(Part #: TP2700WC-AC Adaptor)
Can I hook the ProWeatherStation up to a MAC?
Yes. We have software available to support Windows and MAC. You can find software for your ProWeatherStation here.
Can I publish my ProWeatherStation data online?
The TP2700WC ProWeatherStation data can be published online using the WeatherSmart software. WeatherSmart allows publishing of real time data on Weather Underground . Weather underground supports rapid fire real time data update. The Weathersmart also supports uploads to Weatherbug and Weathercloud.
Is the ProweatherStation compatible with third party software?
The TP2700WC ProWeatherStation has not yet been tested with any third party software. The TP1080WC ProWeatherStation is compatible with Cumulus Weather Software.
My rain gauge has frozen?
The rain gauge may freeze up in winter. The ice/snow will not damage the rain gauge and it will start working again after it thaws.
Can I power the display console from AC power?
The display console can be powered using a USB cable connected to an AC powered USB charger or with a 5V AC adapter.
My anemometer is freezing up during icy weather?
Use an automotive lock de-icer spray. Only a couple of short sprays is required.
My temperature is reading too high during the day?
Relocate the temperature sensor/transmitter to a shady spot or provide local shade for it.
What is the battery life of the Solar Powered Sensor?
Typical battery life for the solar powered sensor array is 2+ years, and for controller is 1 year.
My Weather Station (TP1080WC or TP2700WC) was damaged during a storm. Do you sell replacement parts?
Yes we do. Replacement parts are available for sale on our Online Store here
The remote transmitter stopped working in cold weather?
We recommend using only Eveready Lithium batteries or equivalent AA batteries in cold temperatures.
The remote sensor is not transmitting to the display console?
Remove the batteries from the transmitter and display. Power up the transmitter with new batteries. Wait 10 minutes then power up display. Do not press any buttons during the 1 minute power up time. You should then have outdoor readings after 3-5minutes.
The rain gauge stopped recording rain?
Open up the rain gauge housing by un-snapping the cover. Check inside to make sure there is nothing obstructing the movement of the mechanism. It is fairly common for insects to nest inside.
Can the Display Backlight be programmed to stay on?
No. The backlight is temporary. It cannot be set for full time operation.
How far can the controller be from the sensor array?
The ProWeatherStation has a transmit range of 300 feet but is dependent on what obstructions the signal has to travel through. The more line-of-sight the path, the further you can go(Maximum of up to 300 feet).
Can I store data on my computer?
The ProWeatherStation stores 4080 data sets in its memory. The sample rate can be set by the user with 16 sec. intervals as a minimum. When memory on the device gets full, you need to download the data to the computer or else the display console will overwrite the data, overwriting the oldest data first. Downloading is done automatically when the unit is attached to the computer through the USB and the WeatherSmart software is started. The amount of data you can store on the computer is unlimited. The WeatherSmart software can display the data in various graphs or it can be exported to Excel if desired for analysis.
Do I need a computer to use the ProWeatherStation?
A computer is not needed to use the ProWeatherStation for monitoring weather or setting alarms. If you desire to do any data logging for long term tracking of weather trends then a computer with a USB port is needed in order to download the base station memory when it gets filled up. You only need to connect to the computer to setup and when the memory gets full. For all other times the controller can be mounted to a wall in another room or sitting on a desk or table.
Can I shorten or extend the sensor cables?
Yes, you can shorten the cables but we recommend just using the cable ties that come with the system for proper cable management. The cables can be extended up to 50'.
NOTE: If any cables are modified we will not be able to accept any returns for warranty.