How do I return my item? How can I get an RMA?

  • You can return an Item with a RMA (Return Material Authorization) Only.  Please submit requests to This email address is being protected from spambots. You need JavaScript enabled to view it. and include the following information:  Name, Company Name, Billing Address, Shipping Address, Proof of Purchase (Invoice/Order Confirmation) for warranty purposes, Model # and Serial # on bottom of unit(Where applicable), description of the problem and why it is being returned (Repair/Replace, Credit, Refund). Please return items so they are protected from damage during shipping and include original packaging, with Accessories (Manual CD's, Power Cords/Plugs, Terminal Blocks/Connectors, Din Clips, Pig Tails, etc.) unless otherwise told not to.

    Please request an RMA and then ship the product back to us on your dime. Include the RMA number on the box. We will repair or replace within 2 days and send back to you at our cost. Tycon will refuse shipment that is not accompanied with an RMA number.

 

 

Tycon Systems Inc.’s RMA process is provided in order to track any returns in the Tycon Systems Inc. main warehouse. Certain requirements are necessary in the RMA process:

  1. The Customer shall send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. to request an RMA number in order to make sure their return is handled properly.
  2. On returns for repair or replacement - the process is the same.
  3. The customer must request an RMA first and receive an RMA number, then ship the product back to Tycon Systems Inc.
  4. The Customer shall pay the shipping for any returning product to the Tycon Systems Inc. warehouse.
  5. The Customer shall include the RMA authorization number on the outside of the shipped package, so it can be read easily.
  6. Tycon Systems Inc. will repair or replace faulty product within 2 days of testing and send back to the Customer at Tycon Systems Inc.’s cost as long as it is within the warranty period.

Tycon Systems Inc. shall verify that Customer is within the warranty period. The method of verification is:

  1. Customer shall provide their Purchase Order number if they are a Reseller or Distributor.
  2. Customer shall provide the Order number if they purchased the product at the Online Tycon Systems Store.
  3. Or, a copy of the invoice/Order confirmation showing the product, where it was purchased, name and billing address/shipping address, and telephone number.

Please ensure you provide you’re Name, Company Name, Billing Address, Shipping Address, Phone Number, Proof of Purchase (Invoice/Order Confirmation), Part # and Serial # on bottom of equipment and a description of the problem.

How long does it take to ship product after I order?

  • If you place an order before 2:30pm MST (Monday-Friday), your order should go out that same day. If you place your order after 2:30pm MST on any business day your order should go out the next business day. You can call us 801-432-0003 if you would like to verify your order has gone out. If you place an order on the weekend or on a holiday, it won’t go out until the next business day.

    Most orders placed before 2:30 p.m. MST (M-F, Excluding Holidays) should ship same day.  If order is placed past 2:30 p.m. MST, your order will ship next Business Day