Troubleshooting UPSPro™ and RemotePro™ Systems
*The minimum amount of equipment needed is a good digital voltmeter which will display DC Volts
Measure battery voltage at the charger/controller
- Battery voltage should be around 13.5VDC to 14.5VDC when charging
- When not charging, Battery voltage should be between 11VDC to 13VDC
- Battery voltage should be around 27VDC to 29VDC when charging
- When not charging, Battery voltage should be between 22VDC to 26VDC
- Battery voltage should be around 54VDC to 58VDC when charging
- When not charging, Battery voltage should be between 44VDC to 52VDC
Solar Panel Voltage
With the solar panel disconnected and sun on the panel, a 12V panel will show around 18-22VDC, a 24V Panel will show around 32-38VDC, a 48V panel configuration will show 64-76VDC.
FUSE – The battery cables have a protection fuse. If no power, check the fuse to see if it is blown. Replace withType is 3AG 20A 250V Glass Cartridge (Shurter 0001.1037 or similar). Available at Digikey and Mouser.
TP-SCPOE Charge Controller
LOA – LOA Light will be on and the load outputs (Green connector and RJ45 POE Out) should have voltage when the battery is within the useable range. When the battery drops to below 11.2V the LOA will turn off. It won’t turn back on till the battery reaches 12V. On 24V systems LOA turns off at 20V and back on at 24V.
POE – The POE LED will only show when the controller has a POE input in the bottom connector
CHA – will be steady state when charging and it will be flashing when the controller is float charging the batteries.
SOL – The SOL LED will be on whenever there is voltage on the solar input.
FUSE – There is a battery fuse in the front of the controller. Fuse type is 5mm x 20mm 10A 125V (Littlefuse0233010.MXP or similar)
TP-BCxx-300 High Capacity UPS Charge Controller
- Make sure the back voltage switch is set for your AC voltage (115VAC or 220VAC).
- Make sure battery type is set to GEL (for GEL or AGM) or WET for automobile type batteries.
- Make sure the Battery Switch on the front is switched to ON. This can be switched to OFF to disconnect the battery from the charger.
LOAD – Load power is on. Load will turn off when battery voltage is too low and will turn back on when battery voltage reaches a stable voltage.
12V Systems = <10.7V OFF / >12.6V ON
24V Systems = <21.5V OFF / >25.2V ON
48V Systems = <40V OFF / >51V ON
PWR – AC Power is ON
BATT – Battery is connected
CHD – Battery is fully charged and is float charging.
CHG - Battery is charging
TP-SC24-20 Solar Charge Controller
RED LED - steady state when charging and flashes when batteries are charged and in float charge.
Battery Status LED – Green 100%, Yellow 70%, Red 30%. Flashes when battery is very low.
Green LED – Load output is on. If light is flashing then the load was drawing too much current (>20A)
The load output will turn off automatically when the battery voltage is too low and turn back on automatically when the battery voltage is stable.
12V Systems = <10.7V OFF / >12.6V ON
24V Systems = <21.4 OFF / >25.2 ON
- Use the ON/OFF button to manually turn off power to the load.
When testing batteries that are wired in parallel, you must disconnect the battery so it is isolated from other batteries. When batteries are wired in series you can test each battery without disconnecting them.
A fully charged 12V battery will have a battery voltage greater than 12.5VDC without a load.
To see if you have a bad cell, disconnect any load and fully charge the battery, wait a few minutes, measure and record the battery voltage, wait at least 15-30minutes and measure the battery voltage again. The voltages should be within about 0.5V of each other. If the 30minute measurement is too low then the battery is not good and should be replaced.
Tycon Batteries are designed to be charged with Tycon Chargers that are designed for AGM or GEL batteries. Using automobile chargers can be used in an emergency but they shouldn’t be left connected to the battery for a long time or the battery will be damaged. We recommend not to exceed 4hrs if connected to an automobile battery charger. And only use for emergencies, not for regular charging.
Tycon Batteries should never be left in a discharged state, especially in cold weather. If your UPSPro™ or RemotePro™ system is having charging issues, be sure to make sure that you disconnect the load and leave the batteries in a charged state while troubleshooting. Leaving the batteries in a discharged state for a few days or a week can kill the battery, permanently.
Please follow the instruction as below and reset the password to default.
- Turn off the unit, disconnect any Ethernet cables attached to the module.
- Press and hold S1 switch (on the left of the RJ45) and turn on the unit
- After 6 seconds, release S1 and then the unit should revert back to default settings as below:
- Follow the manual’s RJ45 remote control port section settings, change the factors as below and then start to use.
TCP control: server mode protect timeout set to 0
UART control: Baudrate set to 9600
- Red=No device is plugged in Green=Compliant device is plugged in and power up is successful Flashing= there is an error with the device; Over current or bad 802.3af/at detected or it could be a bad Cat5 Cable.
5700049 a 4pin Mini DIN Male to 2 Wire, 6” also the 5700035 4pin Mini DIN Male to 5.5x2.1mm DC Jack, 6”
There is no difference, they are just different terms for the same device.
- Our batteries are completely sealed and can even be mounted on its side within the enclosure. If corrosion occurs, identify which battery is damaged and replace it immediately. This can happen if the battery is dropped or misused.
Most often this might be caused by loose or missed connections, or the product is designed for a different application. First check the installation manual to be sure all connections are correct and that the device is designed to supply the voltage for your application. If all connections are correct, check the power supplies.
Are the batteries charged sufficiently for the load?
If it is a solar charge controller, are the solar modules connected correctly and are they receiving good sunlight to operate?Always best to review each components manual to ensure a safe and successful installation.
The TPW-400DT-12/24 has an integrated charge controller and you connect it directly to your batteries, it does not have a separate charge controller.
See User Guide
A Power inserter has both Power and Data flowing on the same line; whereas, a Power Adapter only runs power through the line.
- PoEs can be used for VoIP phones, IP cameras such as webcams, wireless access points, IPTV decoders, network routers, some network switches, network intercoms, paging, public access systems, outdoor radios used by wireless ISPs, Sensors, controllers, meters, Keyless entry, POS devices, security devices and controllers.
If your device uses 802.3af or 802.3at it is considered to use active POE. What that means is that the device (camera etc.) will check the power coming in and if it doesn’t meet the device requirements it won’t power up. 802.3at actually does a hand shake between the sending and receiving POE devices and wont power up if the receiving device doesn’t acknowledge.
Passive POE usually refers to any device using POE to power that is not 802.3af/at. This includes things like cameras and radio antennas that run on 24V POE. Passive POE does not do a hand shake so it is extremely important to know what POE voltage your device requires before plugging in the CAT5 cable and powering it up. If you connect the wrong voltage you can easily burn up your device.
A Midspan is a power system that inserts power onto Ethernet cable. It is positioned between the LAN switch and the Portable device (PD). Some Midspanshave the capability to be compliant with the IEEE 802.3af Power over Ethernet standard and will also provide power to many previous generation devices. Typically a Midspan is added to existing networks to allow the use of PoEs.
An Endspan is a switch that incorporates PoE capabilities. Endspan devices are more often used when a new network is created, and avoids the need to add Midspan devices as well as a switch later on.