Welcome to Tycon Systems Support Portal

What you will find here

Use our searchable knowledge base to find answers to your questions 24/7.

  • If you are having issues with your solar or backup power systems, use our calculators to double check your load versus peak sun hours. This will help speed up your troubleshooting and get you back online fast.
  • Also if you are looking to implement a new system, our calculators will help you to size the system properly.

If the Knowledge Base and Calculators can’t help you, get in touch with us by sending in a support request. Be sure to be as detailed as possible to minimize the back and forth and get to a solution as fast as possible. Our support team is standing by to assist you Monday thru Thursday 8AM to 5PM MST.

Many of our products have a processor and require firmware to run. We update the firmware from time to time to fix bugs and improve performance. You can download the latest firmware on our firmware page.

Some of the firmware files are text files and will open as text in a browser. Using your mouse, right click on the file link and select “Save Link As” from the menu to download text files.

You can find all of our documents on our documents page. This includes Spec Sheets, Data Sheets, User Guides, Installation Instructions, White Papers, Case Studies.